Ncell announces bonus to customers

Kathmandu, July 03 – Ncell, the leading mobile service provider of the country, has simplified and adjusted bonuses being provided to the customers in order to raise benefits and enhance customer experience of all loyal subscribers.

The new bonus structure coming into effect from July 3 categorizes customers into two groups; i) customers subscribed with Ncell for more than a year and ii) customers subscribed with Ncell for less than a year; and ensures they get bonus every time they recharge balance with Rs 100 or more.

Under the new structure, customers using Ncell for more than a year will now get bonus amount of Rs 10 every time they recharge with Rs 100 to Rs 199; Rs 20 on every recharge of Rs 200 to Rs 299; and Rs 35 on recharge of Rs 300 to Rs 499. Likewise, they will get Rs 60 in bonus on every recharge of Rs 500 to Rs 999 and Rs 125 while recharging Rs 1000 or more.

Similarly, the customers whose subscription with Ncell is less than a year will get bonus balance of Rs 5 on every recharge of Rs 100 to Rs 199; Rs 15 on recharge of Rs 200 to Rs 299; and Rs 25 on recharge of Rs 300 to Rs 499.They would get bonus reward of Rs 45 on recharging Rs 500 to Rs 999, and Rs 95 on recharge of Rs 1000 or more. Bonus balance thus received should be used within 30 days.

“Our customers are most important for us. Hence, we have made changes in the bonus structure to ensure our loyal customers are rewarded in a more simple and efficient manner. We believe this will benefit all Ncell customers,” said Sanju Koirala, corporate communication director of Ncell.

Ncell has always been rewarding its customers with bonus balances in order to reward their loyalty. “The change follows Ncell’s continued efforts to enhance customer experience by providing simple, yet flexible, high quality telecommunications services to all Nepalis,” Koirala added.

The new bonus structure is applicable to all pre-paid and post-paid Ncell customers and valid for all recharges done through recharge card, VFT, banks, kiosks and online payment.

Ncell