Kathmandu, Nov 3. DHL Express, the world’s leading international express service provider, has been named the number one best workplace worldwide in the annual list published by Great Place to Work™ (GPTW) in collaboration with Fortune Magazine. The achievement rewards over ten years of continuous improvement and investment in its people, advancing from 8th in 2017 to 1st place in 2021.
“Since 2009, DHL Express experienced an era of transformation guided by its strategy Focus. Within this strategy, we made it our purpose to motivate people working with us and to become the employer of choice,” says John Pearson, CEO, DHL Express. “For a company of 111,000 colleagues operating across 220 countries and different modes, this was a brave move. What drives me every day is our belief in people and their ability to deliver excellence for our customers and each other. Congratulations to all colleagues who make this possible, and thanks to those who participated in this year’s survey. I have never been prouder to be part of this company.”
DHL Express attaches great importance to valuing the work of its employees. The transformational Focus strategy was one of many innovative DHL programs that the award has recognized. DHL Express’ Focus strategy is geared towards Deutsche Post DHL Group’s goal of becoming the employer, investment, and provider of choice for the world. Key to its success is a program called Certified International Specialist (CIS). In 2009, the CIS program was introduced to accelerate the cultural and developmental DNA based on customer focus and trust. It includes inspiring training and engagement content delivered by senior leaders with the business encouraging, recognizing, and rewarding vital behaviors.
During the global pandemic, the pressure on logistics people was intense. The recognition as World’s Best Workplace™ 2021 is a testament to the strength of the DHL Express culture. The confidential survey assesses employee experience across fairness, credibility, respect, pride and camaraderie. Initiatives and programs that reinforce company culture are also audited for the survey. The GPTW survey recorded increased staff motivation and engagement levels, surpassing the company’s 93% score in 2020. DHL Express focused on job security and staff well-being throughout this challenging period, ensuring employees remained safe, connected, and supported.
“While it’s never been more critical to be a great place to work For All™, it’s also never been more difficult,” says Michael C. Bush, CEO of Great Place to Work™. “DHL Express has proven that when you deliver for your people, they deliver for your customers. 94% of DHL employees say their customers would rate the service they deliver as ‘excellent,’ outperforming the global benchmark of 86%.”