Ncell’s new Ncell Centre in Narayanghat

MAY 31: Ncell Axiata Limited has opened its new Ncell Centre in Lions Chowk, Narayanghat, aiming to deliver world-class customer services locally.

The new centre was inaugurated by Stephen Rodriguez, Chief of Staff, Operations of Ncell amid a special function held yesterday. With this inauguration, the centre is now fully operational, providing comprehensive customer services directly to the local community.

“Aligned with the company’s brand promise of ‘Today, Tomorrow, Together’ and the theme ‘Here for You’, the centre offers a wide array of customer services. These include general inquiries on products and services, SIM subscriptions, internet settings, and various enterprise services, states a press release issued by the company.  “Additionally, the centre caters to customers’ diverse needs, such as upgrading SIM cards to 4G USIM, changing SIM cards, converting to e-SIM, modifying CUG numbers, biz plans, international roaming, bill payments, balance recharge and transfer, among many others.”

“We are delighted to continue providing quality customer service from our newly opened Ncell Centre in Narayanghat. Ncell is always ‘Here for You’, Nepal and Nepali; and being aligned with this theme, our focus is to deliver comprehensive customer services directly to the local community to enable them to stay ‘Always On’ so that people can benefit from opportunities that connectivity brings,” the release quoted Stephen Rodriguez, Chief of Staff, Operation of Ncell as saying while addressing the inaugural ceremony of the new centre.

Talking also about the ‘Always On’ or ‘Sadhain ON’ campaign, he reportedly said that the campaign which is the first of its kind in Nepal has made connectivity more accessible and affordable for Nepali consumers, removing the hurdle of unintended charges for mobile data.

The new centre operates from Sunday to Friday, 6 days a week. Prior to this, Ncell had been delivering customer services from its previous centre in Pulchowkin Narayanghat since 2012. As part of its ongoing efforts to reach and serve customers conveniently, the company has been operating over 30 Ncell Centres across the country.