Ncell App: Customers’ digital journey simplified

Kathmandu, February 25. Ncell App is now more customer-friendly, making information easily accessible to the users. Ncell has launched its new updated version of the app, allowing customers to avail various services within two clicks, making it a must-have self-care app for the digital transformation of the customer journey.

The app has been updated using the local IT talents in the market, in line with the company’s commitment to enhancing customer experience and easing customers’ digital journey. Customers can easily update the Ncell App or download it from Google Play Store and App Store.

This updated version is easy to use, ensures quick access to the menu, and provides a complete personalized experience for users. There are many new free and paid versions of games to enjoy online or offline. The user interface has been further improved to offer the best standard home page experience, and customers can create personalized profiles to manage their account details and preferences.

In this version, users can easily track their usage, subscriptions, current packs, active packs and also add your favourite packs to for easy access. Quick access to the menu makes it easy for customers to navigate effortlessly to frequently used features, while an enhanced support section ensures that customer queries are handled efficiently and assists customers

The app is a one-stop solution for the Nepali migrant population while on roaming for a short or extended period to easily recharge, buy packs, and use their SIM to stay connected without any hassle.

Ncell believes that the update holds a big meaning as it was done totally by using the local skill set and app development competency, which is a testament of the local IT talent. This flagship local app also contributes towards achieving the aspirations of Digital Nepal vision.

Ncell has always been committed to enhancing customer experience and easing their digital journey. Besides, the daily quiz in partnership with Khalti, Ncell is working out to add additional features on the Ncell App in collaboration with like-minded partners and leading banks. Similarly, PRBT subscription is being made easy, and new and popular content are being made available on the app to empower customers with easy access to information.

Other existing features of the app include easy voice and data pack subscription, online recharge, monthly bills, resource tracking, service activation, and deactivation, roaming services activation among others. In a matter of a few taps, customers can buy service packs such as the recently launched Double Majja Packs, starting from Rs. 150.